Shipping & Returns at Granite Interiors
Shipping Information
At Granite Interiors, we understand the importance of a smooth and efficient shipping process. We aim to provide the best shipping services to our customers, ensuring convenient delivery of your purchased products. Here's what you need to know about our shipping policies:
1. Free Shipping
We offer free shipping on all orders within the continental United States. No matter where you are, you can enjoy the convenience of having your products delivered right to your doorstep, without any additional shipping costs.
2. Fast and Reliable Delivery
We work with trusted shipping partners to ensure quick and reliable delivery. Our team is dedicated to processing and shipping your order as soon as possible. You can expect your products to arrive within the estimated delivery timeframe, which will be provided to you during the checkout process.
3. Tracking Your Order
To keep you informed about the status of your shipment, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package and get real-time updates on its whereabouts.
4. Shipping Options
We offer various shipping methods to accommodate your needs. During the checkout process, you will have the option to choose the shipping speed that works best for you. Whether you prefer standard shipping or expedited delivery, we've got you covered.
5. International Shipping
For our international customers, we also offer worldwide shipping. Please note that additional customs fees and import duties may apply, depending on your country's regulations. We recommend checking with your local customs office for more information on these charges.
Returns and Exchanges
At Granite Interiors, we want to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns and exchanges policy. Here's what you need to know:
1. 30-Day Return Policy
We provide a 30-day return window for all eligible products. If you are not completely satisfied, you can initiate a return within 30 days of your purchase date. Please note that certain products may be subject to specific return conditions, which will be clearly indicated on the product page.
2. Easy Return Process
Returning a product is easy at Granite Interiors. Simply contact our customer support team, and they will guide you through the return process. We'll provide you with a return shipping label, making the return experience smooth and hassle-free.
3. Refunds and Exchanges
Upon receiving your returned item, we will inspect it to ensure it meets our return conditions. If everything is in order, we will process your refund within a reasonable timeframe. Alternatively, if you prefer an exchange, we will assist you in selecting the right replacement product.
4. Non-Returnable Items
While we strive to provide a flexible return policy, certain items are not eligible for return or exchange due to hygiene or safety reasons. These items are clearly labeled as non-returnable on our website. Please review the product description carefully before making your purchase.
5. Return Shipping Costs
In most cases, return shipping costs are covered by Granite Interiors. However, please note that if a return is initiated due to a change of mind or personal preference, the customer may be responsible for the return shipping fees. Our customer support team will provide you with all the necessary information regarding return shipping costs.
Excellent Customer Service
At Granite Interiors, we pride ourselves on delivering exceptional customer service. Our dedicated team is always ready to assist you with any shipping or returns-related questions or concerns. Feel free to reach out to us through our contact page, and we'll be more than happy to help you.
Shop with Confidence
When you shop at Granite Interiors, you can have peace of mind knowing that we prioritize the satisfaction of our valued customers. Our transparent shipping and returns policies, along with our commitment to providing high-quality products, make us the go-to destination for all your home and garden interior design needs.